Returns & Exchanges

At East at Home, we strive for 100% satisfaction with every order; however, due to the perishable nature of our food products, we can only offer returns or replacements for items that arrive damaged or defective. Please contact our support team within 48 hours of delivery to initiate a claim for a refund or store credit.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, carefully check your package for any signs of damage or missing items to ensure everything meets our quality standards.

• 2.
  Document the Issue

  If your items are damaged or incorrect, take clear photos of the product and the shipping label as proof for our claims department.

• 3.
  Contact Support

  Email our customer service team at [email protected] with your order number and the documentation gathered in the previous step.

• 4.
  Resolution Process

  Once approved, we will issue a full refund to your original payment method or ship a replacement order at no additional cost to you.